-
DAYS
-
HOURS
-
MINUTES
-
SECONDS

4% Off for online orders!

Coupon: ONLINE

Frequently Asked Questions

Orders

  • How do I cancel or change my order?

    Unfortunately, it’s not possible to make any changes to an order or cancel it once it has been placed. You can contact us through the following way (please provide the order number): Contact .

    Kindly be aware that, given the unique nature of our products, we are unable to accommodate refund requests once an order has been processed. This policy is in place as processing orders incurs various costs. We appreciate your understanding in this matter. 

  • How to track my order?
    You will receive an email from us after you have placed the order. You’ll get confirmation in your email when you purchase and we’ll let you know when your order is on the move. You will be able to track your order through your preferred shipping partner.
  • What are my payment options?
    We accept all the popular payment methods such as PayPal, Visa, MasterCard, Discover, Amazon Pay, American Express and Google Pay.

Shipping & Delivery

  • Do you offer free shipping?

    No, We charge the actual freight, The exact amount depends on the type of item that has been shipped to the area.

  • How long does the delivery take?

    We usually take 1-2 weeks for your order to be shipped & delivered. Additional time will be available for custom products and products shipped from overseas warehouses.

Refund & Exchange

  • How long does it take to get the Refund?

    Once we receive your return, please allow us 1-5 business days for your refund to process. Refund amount will be automatically debited to the same form of payment originally used for purchase.

  • How do I track my Refund?
    To track the status of your refund, kindly refer to your confirmation email that you have received from us.
  • What is your Refund & Exchange Policy?

    Kindly be aware that, given the unique nature of our products, we are unable to accommodate refund requests once an order has been processed. This policy is in place as processing orders incurs various costs. We appreciate your understanding in this matter. 

    In the event that the door is damaged due to reasons attributable to our responsibility, we will provide a replacement at no additional cost to you. 

Warranty

  • Warranty Coverage and Product Guarantees?

    2-Year Warranty for all automation and electronics products.

    3-Year Warranty for Merlin motors.

    10-Year Warranty for all gates or fences products.

    Lifetime Free Labor-Cost Annual Service (Conditions Apply).

  • How do I obtain warranty coverage for my Metallic purchase?

    Warranty coverage for your Metallic purchase is automatically included but may vary among brands. We offer extended warranties for projects completed by certified partner installers, as they are experienced in installing Metallic's gates and doors to ensure quality results.

    To learn more about the specifics of your warranty or to make a warranty claim, please contact our customer support team, and they will assist you with the necessary steps.

  • Why is it crucial to have a warranty for Metallic products?

    Having a warranty for Metallic products provides you with peace of mind and assures you of the quality and reliability of our products.

    We offer Free Labor-Cost Annual Service for your gates if you review or refer us to any of your friends. We trust Metallic is your best choice in our industry, using products from well-known, reliable brands like Merlin and Panasonic.

    In the rare event of an issue, the warranty serves as a safeguard, ensuring that your investment is protected.

Shopping Cart